Go to the incidents page, click “New Incident”, fill out the form with the issue details, add images if needed, then submit.

Go to the service request page, click “New Request”, select the product line, describe your need, add files or images, then submit.

⚠️ Service requests are billable, including analysis time.

Yes, you can update the information, add comments or images as long as the request or incident is not closed or canceled.

Even if canceled, the time spent analyzing, processing, or following up on the request will be billed.

Use the language selector at the top of the portal to switch between French and English.